Parallels Operations Automation is designed to improve server provisioning and datacenter management in order to reduce operational costs and reduce service delivery errors.

In-House Systems

Many OSS systems are developed in-house and rely on manual processes that require administrators, managers, and support personnel which increase operational overhead.

As service providers grow, in-house systems can fail for a number of reasons.

1. The solution may not scale because it relies on manual processes.
2. If a key developer leaves the company or is assigned to a different project, it becomes impossible to maintain the system.
3. As the market changes, the in-house solution cannot be rapidly updated to meet the new market needs.
4. The cost of maintaining the solution becomes too high as it frequently requires two or more full time developers to maintain.

Parallels Operations Automation delivers a systems which deploys quickly, customizes to the needs of a large service provider, and reduces ongoing operational costs. Most importantly, with a large team of full time developers, the system will not become out-dated.

Key Features & Benefits

Features

Reduce Costs

Increase Revenue

Improve Service

Provisioning Tasks

Automate DNS Service Provisioning	yes	yes	yes
Automate Mailbox Configuration	yes	-	yes
Automate Mobile Device Configuration	yes	yes	yes
Automate Application Setup/Delivery (SaaS)	yes	yes	yes

Customer Service Tasks

Customer Service Login to Department and User Accounts	-	-	yes
Customer Service Login to Reseller Accounts	-	-	yes
Customer 24x7 self-service via web control panels	yes	yes	yes

Monitoring Tasks

Server Monitoring and Notification	-	-	yes
Automated Response to Notifications and Alerts	-	-	yes

Server Management Tasks

Create and Manage Service Plans	yes	yes	yes
Delegate Service Plans to Reseller	yes	yes	yes
Manage IP Addresses	yes	-	yes
Establish Detailed Permissions and Security	-	-	yes
Establish Language Preferences by User	-	-	yes
Track Resource Usage	yes	-	-
API for External Service Integration	yes	-	yes

Marketing Tasks

Create Marketing and Service Announcements	-	yes	yes
Notify Users and Customers of New Features	-	yes	yes